Warranty Information

Our Plantation Shutters come with warranties up to 25 years.

5 YEARS PEACE OF MIND

All custom made products sold by us, unless stated elsewhere, comes with peace of mind warranty for 5 years. We will repair, replace or refund the product if it is found defective in material or workmanship.


Plantation Shutters may come with specific additional extended warranties, refer to the product warranty pages for specifics.

CONSUMER GUARANTEE

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:to cancel your service contract with us; andto a refund for the unused portion, or to compensation for its reduced value.You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Inclusions

  • covers defective materials and parts.
  • domestic use
  • labour included for 12 months.
  • Electric & Automation Motors covered for 12 months.
  • Components including cords and mechanisms covered for 12 months.

Exclusions

  • Free samples are excluded.
  • Damage due to normal wear and tear, misuse, accidental damage, incorrect dimensions, inadequate installation, not following instructions.
  • Holes, run in, wear & tear, weather damage or wearing/fraying of material which occurs after three months.
  • Warranty extension post warranty repair.

Terms

Do you have any questions?

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Get in touch and we'll be more than happy to assist you.

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